Frequently Asked Questions

Our FAQ page has the answers to a few of the questions we hear from our customers the most. If you don't see the answer to your question below, head to our Contact page to drop us a line or give us a call today!
What items can I store in a climate-controlled unit?
Weather-sensitive items such as artwork, photos, furniture, antiques, household appliances, and other items that may be negatively impacted by intense temperatures and humidity are best stored in a Climate Controlled Unit. However all items needing storage benefit from being stored in a Climate Controlled Environment.

Am I required to store long-term?
We provide flexible month-to-month lease options to best fit your needs.

How long can I reserve a unit for?
We are happy to offer reservations free of charge until we run out of that unit size. Once we run out of that unit size, we will contact you to do a prorated move in and secure that unit for when you are ready to Move in. You will also have the opportunity to release that unit back to the public if you are not prepared to rent the unit at that time.

How do I pay my storage bill?
You can pay your bill by clicking the Pay Now tab, and logging in to the portal and paying online, or contacting your local Midwest Indoor Storage location to pay over the phone.

Should I put insurance on my unit?
We require all of our tenants to have insurance on their unit. We offer tenant protection plans starting at $12 a month for $2,000 coverage. You can also provide your private homeowners, renters, business, or Auto (In select circumstances) insurance to us in the form of a Declarations page to satisfy these requirements. Your insurance must remain up to date in our file at all times, otherwise you will be automatically enrolled into the $12 Tenant Protection Plan until we receive the new declarations page.

When is rent due?
Rent is always due on the first day of the month. We offer autopay to make paying this easy as can be! Talk to your local Storage Professional today to get signed up!

What items am I not allowed to store?
You cannot store fuel, firearms, gas containers, flammable, explosive, or hazardous substances. You also cannot store food, animals, drugs, alcohol or other perishable items in the unit.

What security features do you offer?
Our facilities are fully fenced and gated with keypad entry. We’ve also invested in 24-hour digital video surveillance so we’re able to see who comes and goes at all times.

How do I rent a unit?
Rent a unit now by clicking on Locations -> (Your nearest facility) and start renting online. You can also call or stop by one of our offices to rent a unit with the help of our Storage Professionals.

How are move outs handled?
You do not need to provide advance notice, just give us a call when you move out. Please keep in mind that we do not prorate your move out. If you are occupying the unit on the first of the month, you will owe for the entire month, even if you do not use it. Please remember to take your lock off your unit, sweep it out, and then let us know that you’ve moved out to avoid any additional charges.

Will I need my own lock?
You will need to purchase or bring your own disc style lock for your unit. We offer them for $20 plus tax. For outdoor units in Winona – We require you to purchase our disc style lock.

Click here to see a picture of a disc-style lock.


Are carts and dollies provided?
Yes, we have a variety that you can use free of charge.

Is there garbage disposal onsite?
We do not provide any garbage disposal onsite. We have small garbage cans that you can use when you sweep out your unit. All items brought into the storage facility with you must be removed when you move out, otherwise you will be charged a disposal fee.